Refund and Cancellation Policy

Refund and Exchange Policy

Thank you for visiting and shopping at Stylex Party ltd.

Unused party items can be returned in their original packaging with the original till receipt within 14 days.

For health and hygiene reasons we do not accept the return of costumes or accessories if we believe the items to be worn, washed or soiled in anyway. Your items will be inspected when returning back to us. 

Please be aware that the following items cannot be returned under any circumstances: Make up, tights, wigs, piercings, stockings, sale costumes, contact lenses, E-Liquid, underwear, masks, Jewellery and smoking products. 

Please be aware that any electronic cigarette or vaping products cannot be returned if it has been in anyway misused. If your item is faulty you are entitled to a refund or exchange within 28 days of purchase. Your warranty does NOT cover: Consumable items; including e-liquids, atomizers, tanks, all re-buildable products, drip tips and coils, product failure due to improper use or any unauthorised repair, stripped or damaged threads, crooked connectors, rattling/ sticky buttons, any defect caused by general wear and tear or natural aging of the product or sale items. 

  • Once we have received the returned item, we will fully test it to verify the fault.  Please allow up to 5 working days for it to be checked and the replacement dispatched or credit issued.
  • Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit.  You will then have 14 days to either collect the item or we will dispose of it.
  • Stylex Party are not responsible for reimbursing any shipping cost for returning items.
  • Stylex Party are not responsible for items that get lost in transit. Therefore, we suggest sending returns via a trackable service and ensuring the correct amount for postage is paid.
  • Please ensure your returned items are packaged securely and sent to the following address, with the RMA number clearly written on the outside:

    Stylex Party
    Unit 8 Broadwalk
    Harlow
    Essex
    CM20 1HT

    Please include a copy of your purchase receipt and details of the fault.

Exchanges

  • If you ordered the wrong product, we can exchange if it is safely returned to us unopened and unused within 14 days of receipt. We do kindly ask that you pay for the return postage and packaging. 
  • Stylex Party reserves the right to change our warranty conditions without notice.  We also reserve the right to refuse items returned to us which do not fulfil the requirements stated above.
  • Warranties are not guarantees and only cover manufacturing faults.  Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty.

Your Statutory rights are not affected.

 

Thank you for shopping with us!